Accenture Health
Insurance Society

Customer harassment is defined as conduct that meets all of the following three elements:

1. The conduct is carried out by an insured person, an employer, or any other person involved in our business operations.
2. The conduct toward our staff in connection with their work goes beyond what is reasonably acceptable according to generally accepted social standards.
3. The conduct interferes with the working environment or the performance of duties by our staff, or infringes upon their dignity.

Examples of conduct that may constitute customer harassment are as follows. The examples listed below are illustrative and are not exhaustive.

• Physical attacks, such as assault or bodily injury
• Psychological attacks, such as threats, slander, defamation, insults, or abusive language
• Intimidating or coercive behavior
• Continuous, repeated, or persistent conduct
• Restrictive conduct, such as refusing to leave, remaining on the premises, confinement, or excessively long telephone calls
• Unauthorized entry into office areas, or unauthorized photographing, filming, or recording of office areas or staff
• Discriminatory remarks or conduct
• Sexual remarks or conduct
• Demands that staff bow down or prostrate themselves
• Personal attacks against, or demands directed at, individual staff members
• Posting staff members' personal information or other information about them on social media, the Internet, or other platforms
• Unreasonable or unjustified demands

We will listen sincerely to opinions and requests received and respond to them with careful explanations.

2. If we determine that conduct constitutes customer harassment, we may discontinue our response, depending on the circumstances.

3. If conduct constitutes customer harassment and is determined to be particularly malicious, we will take strict action, including consulting with the police, attorneys, or other appropriate authorities, and may take legal measures as necessary.