Privacy Policy

The Accenture Health Insurance Society has adopted the following policies concerning personal information (information that can be used to identify a specific person) such as enrolled member names, addresses, birth dates, telephone numbers, etc., in addition to other applicable information (information concerning acquisition/loss of qualifications, standard compensation, etc.), cash benefits-related information (including burial/childbirth/injury allowances, etc., partial reimbursements/additional benefits, etc.), receipt-related information (information concerning medical bills, examination/treatments received, etc.), health examination-related information (examination data, etc.), health management-related information (information concerning use of health facilities, Society events).

Accenture Health Insurance Society Basic Policies concerning the Protection of Personal Information (Privacy Policy)
Personal Information Management
  1. The Society will establish "Personal Information Protection and Management Regulations" to protect personal information and comply with the Personal Information Protection Law and other related laws.
  2. The Society will respect the rights of individuals regarding their personal information and will respond to inquiries about, along with requests for disclosure, correction and deletion of, one's own personal information in accordance with our Personal Information Protection and Management Regulations, and laws such as the Health Insurance Law.
  3. The Society will continuously work to protect personal information through appropriate management actions, including the following.
    1. Clarify where responsibility lies by appointing Personal Information Protection Managers.
    2. Implement security policies to prevent the leaking, destruction, loss, alteration and/or misuse of personal information.
    3. Restrict access to personal information databases in order to ensure a safe management environment.
    4. Thoroughly educate employees concerning the protection of personal information.
  4. With the exception of when laws, such as the Health Insurance Law, require the collection of personal information, the Society will clarify to the enrolled member the purposes of gathering personal information and any such gathered information will be used only for the indicated purposes. Additionally, personal information will not be shared with third parties except when consigning operations to achieve the indicated purposes.
  5. When consigning operations to achieve the indicated purposes, the Society shall conduct appropriate management and oversight of the consignment partners' handling of personal information.
  6. The Society will quickly respond to requests from enrolled members for corrections, etc. in order to ensure that the personal information of enrolled members stored in Society personal information databases is as accurate, complete and up-to-date as possible.
  7. Please direct questions regarding the handling and management of personal information to the Society at the following number.
  8. This Basic Policy and the Personal Information Protection and Management Regulations will be changed in accordance with the establishment, revision and elimination of laws and other events as necessary.
Accenture Health Insurance Society
TEL 03-6380-1601
*Japanese only
E-mail kenpo@accenture-kenpo.jp
Reception
time
Weekdays 9:30 to 12:00, 13:00 to 18:00
Protecting Personal Information

In May 2003, the "Law Concerning the Protection of Personal Information" (hereinafter "Personal Information Protection Law") was established and from April 2005, companies and health insurance societies were required to take certain measures regarding the handling of personal information. The Accenture Health Insurance Society (hereinafter "the Society") will continue to protect personal information based upon the beliefs outlined below.

Health insurance societies conduct their business in accordance with the objectives defined by the Health Insurance Law. That is, "to provide workers insurance benefits for childbirth, non work-related illness, injury and death, and for dependents' childbirth, illness, injury, and death, and to contribute to improved stability and well-being in the lives of citizens." The Health Insurance Law also requires that insurers "take the necessary measures to maintain and promote improved health among insured parties and their dependents, including health education, health consultations, and health examinations.

As such, the Society provides support to insured parties and their families (hereinafter collectively referred to as "enrolled members") not only by providing payment for the treatment of illnesses and injuries but also by assisting with the costs of childbirth and death, and providing financial support during times of temporary income loss, such as that due to illness, injury and childbirth. Furthermore, the Society also carries out activities necessary to maintain and improve the health of enrolled members, such as health education, health consultations and health examinations.

The personal information of enrolled members is needed in order for the Society to carry out the above activities and provide services to enrolled members. The Society diligently educates all Society employees and related personnel on the importance of awareness, and the safe handling and management of such information. Additionally, the Society continuously works to protect the personal information of enrolled members with the following issues in mind.

Purposes of Personal Information Use

The Society uses personal information in its possession for the following purposes in accordance with Personal Information Protection Law regulations.

Paragraph 1, Article 15 of the Personal Information Protection Law requires the specification of the purposes of personal information use. Paragraph 1, Article 16 of the same law stipulates that personal information may not be handled in any manner exceeding what is necessary to accomplish the specified purposes of use without obtaining the prior consent of the person to whom the information belongs.

However, Paragraph 3, Article 16 of the same law provides exceptions to these limitations on the handling of personal information. Specifically, prior consent is not required when (1) based upon law, (2) it is difficult to acquire the consent of the person to whom the information belongs but the information is necessary to protect human life, health and/or property, (3) it is specifically required in order to improve public health or promote the healthy growth of children, and/or (4) cooperation is required in the execution of legal matters by a national government agency, local authorities or other parties to whom they have consigned execution of such legal matters and acquiring the permission of the person to whom the information belongs would, or may, obstruct the execution of such legal matters.

Purposes of Personal Information Use
  1. Uses required in providing insurance benefits to insured parties
    1 )Example of internal use in the health insurance society, etc.
    • Providing insurance benefits and other benefits
    2 )Examples of providing information to other businesses
    • Automated payments of high-value medical expenses and partial reimbursement payments
    • External consignment of translations related to overseas medical expenses
    • Compensation claims to casualty insurance companies related to third party actions
    • Joint venture of high-value medical benefits with the National Federation of Health Societies
  2. Uses required in collecting insurance premiums
    1 )Examples of internal use in the health insurance society, etc
    • Verifying qualifications of insured parties, and determining standard monthly salary and standard bonus values
    • Collection of health insurance premiums
    • Certification of covered dependants
    • Issuance of health insurance cards
    2 )Example of providing information to other businesse
    • External consignments for data processing related to qualifications of insured persons
  3. Uses required in providing health services
    1 )Examples of internal use in the health insurance society, etc
    • Examinations, health-related guidance and consultations in order to maintain/improve health
    • Operation of health improvement facilities (recreation centers, etc.)
    • Providing money-lending services related to high-value medical expenses/childbirth expenses
    2 )Examples of providing information to other businesses
    • Consignment of examinations, health-related guidance and consultations to medical facilities
    • Consignment of health improvement facility (recreation centers, etc.) operation, providing examination results to employers
    • Notifying insured parties of medical bills
    • Consignments related to providing health services (operation of cafeteria plan system)
  4. Uses required in examining/paying medical fees
    1 )Examples of internal use in the health insurance society, etc
    • Reviewing/examining details of medical services billing statements (receipts), etc
    2 )Examples of providing information to other businesses
    • Consignment of review/examination of receipt data details
    • Consignment of data entry/image processing related to the computer processing of receipt data
  5. Uses required in stabilizing health insurance society operations
    1 )Examples of internal use in the health insurance society, etc
    • Analysis of medical bills/illnesses
    2 )Examples of providing information to other businesses
    • External consignment of data processing related to medical expense analysis and medical expense notifications
  6. Other
    1 )Examples of internal use in the health insurance society, etc
    • Basic materials required to maintain/improve health insurance society management operations
    • Records related to health insurance society management operations
    • Execution of appropriate accounting operations
    2 )Examples of providing information to other businesses
    • Inquiries and replies required to properly carry out services (communication with insured parties)
    • Consulting with/notifying insurance companies/medical facilities regarding third party claims
  7. Accenture Health Insurance Society
    TEL 03-6380-1601
    *Japanese only
    E-mail kenpo@accenture-kenpo.jp
    Reception
    time
    Weekdays 9:30 to 12:00, 13:00 to 18:00
Comprehensive Permission to Provide Personal Information to Third Parties

Deliver "Notice of Medical Bill Details and Insurance Benefits" to insured parties, including dependent information.

Based upon the Ministry of Health, Labor and Welfare Health Insurance Bureau notice, dated December 27, 2004, "Guidelines for the Appropriate Handling of Personal Information by Health Insurance Societies" (Issue No. 1227001), the Society handles information under the assumption that comprehensive permission has been given in accordance with the following "If changing the current method of notifying insured party of valuable information or medical bill notices would cause a large increase in the burden born by a health insurance society and acquiring clear consent would not be logical to the concerned party, comprehensive consent from the insured party for the use of personal information can be assumed to have been given provided that the insured party has not clearly suspended, or refused to give, such permission.

The contents of the "Notification of Medical Bill Details and Insurance Benefits" affect not only the insured party, but also his/her family and thus the above stipulation applies to them as well.

  1. Provision of Personal Information to Third Parties (Comprehensive Permission)

    The contents of the "Notification of Medical Bill Details and Insurance Benefits" defined in "Purposes of Personal Information Use" may be provided to third parties. However, "third parties", as used herein, refers to dependents, from the point of view of insured parties, and insured parties, from the point of view of dependents.

  2. Personal Information (Personal Data) Provided to Third Parties and Methods of Provision
    1. Personal Information Provided to Third Parties
      The name of persons who received medical care, the date of care, the cost required for care, co-payments, the name of the medical facility where care was received, the value of cash benefits and other benefits provided by Accenture Health Insurance Society.
    2. Methods of Provision
      The "Notification of Medical Bill Details and Insurance Benefits", which includes the information from 1 above, will be displayed on the insured party's Kenpo website each month, as is the current case.
  3. Procedures to Stop Provision to Third Parties
    1. An insured party who does not agree to items within the purposes of use may require that Accenture Health Insurance Society obtain explicit consent to provide the relevant information.
    2. An insured party will be assumed to have given consent for the indicated purposes of use unless they have expressed their refusal, as noted above.
    3. Consent and suspension of consent may be changed at any time by request of the insured party.
    To request provision be stopped, please call the following number.
    Accenture Health Insurance Society
    TEL 03-6380-1601
    *Japanese only
    E-mail kenpo@accenture-kenpo.jp
    Reception
    time
    Weekdays 9:30 to 12:00, 13:00 to 18:00
Joint Use of Personal Information (1)
High-Value Medical Benefits-Related Subsidy Services

The Society uses personal information (personal data) in its possession for the following joint uses.
Since the recipient of the relevant personal information (personal data) is not considered to be a third party, Item 3, Paragraph 4, Article 23 of the Personal Information Protection Law stipulates that personal information (personal data) may be provided without the prior consent of the person to whom it belongs when "(1) the fact that the personal data will be jointly-used, (2) the specific personal data to be jointly-used, (3) the parties who will jointly-use the personal data, (4) the purposes of use and (5) the name/time of the manager responsible for the personal information are made readily available to the person to whom the personal information belongs."

  1. Jointly-Used Personal Information (Personal Data)

    Copies of high-value medical services billing statements (including prescription billing statements. Hereinafter "receipts".), documents that include the patient name, sex, distinction between family members, distinction between inpatient and outpatient services, treatment data, receipt billing amounts, etc. (Application for Subsidies General Statement). In addition to the above, the data on the first receipt page (or, all receipt data in the case of bills exceeding 10,000,000 yen) is also applicable.

  2. Joint-Users of Personal Information

    National Federation of Health Insurance Societies, Joint Venture Division personnel Consignees of National Federation of Health Insurance Societies' operations (Japan Productivity Center for Socio-Economic Development, Social & Information Systems Department)

  3. Purpose of Joint-Use of Personal Information

    To provide high-value medical benefits-related subsidy services.

  4. Persons Responsible for Management of Personal Information

    National Federation of Health Insurance Societies, Joint Venture Division Chief National Federation of Health Insurance Societies, Office Manager, Hiroko Akutsu (Personal Information Handling Manager)

  5. Questions Regarding Joint-Use of Personal Information
    Accenture Health Insurance Society
    TEL 03-6380-1601
    *Japanese only
    E-mail kenpo@accenture-kenpo.jp
    Reception
    time
    Weekdays 9:30 to 12:00, 13:00 to 18:00
Joint Use of Personal Information (2)
Personal Information Shared with Employers

The Society uses personal information (personal data) in its possession for the following joint uses. Since the recipient of the relevant personal information (personal data) is not considered to be a third party, Item 3, Paragraph 4, Article 23 of the Personal Information Protection Law stipulates that personal information (personal data) may be provided without the prior consent of the person to whom it belongs when "(1) the fact that the personal data will be jointly-used, (2) the specific personal data to be jointly-used, (3) the parties who will jointly-use the personal data, (4) the purposes of use and (5) the name/time of the manager responsible for the personal information are made readily available to the person to whom the personal information belongs."

  1. Jointly-Used Personal Information (Personal Data)
    The following personal data belonging to an insured party may be jointly used.
    1. Personal information (name, sex, birth date, employee number, assigned department, address, telephone number, standard monthly salary, standard bonus, corporate mail address, information on dependents necessary to certify their dependent status)
    2. Health examination information and examination results information (examination date, name of examining facility, test results, findings, etc.) paid for by the employer or Accenture Health Insurance Society in accordance with Industrial Safety and Health Law regulations.
    3. For insured parties who have not specified a bank account for benefit payment transfers, the bank account information for salary transfers (the bank, branch, account type and account number stipulated as the first account) may be jointly-used in order to process transfers of benefits payments in accordance with "Health Insurance Benefits", "High-Value Medical Expense Payment Procedure Regulations" and "Partial Reimbursement and Additional Benefit Payment Procedure Regulations" of Chapter 8 of the Society's Bylaws.
  2. Joint-Users of Personal Information
    Accenture Health Insurance Society, Accenture Health Insurance Society employees, the employer, human resources department personnel
  3. Purposes of Joint-Use of Personal Information
    1. To smoothly and accurately provide Accenture Health Insurance Society services defined in the Health Insurance Law (qualification acquisition/loss, etc.), health insurance benefits and health services.
    2. To allow Accenture Health Insurance Society and employers to educate and counsel insured parties on health-related issues based upon the results of insured parties' health examinations and to maintain/improve the health of insured parties.
    3. To transfer benefits payments based upon "Health Insurance Benefits", "High-Value Medical Expense Payment Procedure Regulations" and "Partial Reimbursement and Additional Benefit Payment Procedure Regulations" of Chapter 8 of the Society's Bylaws.
  4. Persons Responsible for Management of Personal Information
    Accenture Health Insurance Society, the administrative director, the employer, the human resources department chief
  5. Questions Regarding Joint-Use of Personal Information
    Accenture Health Insurance Society
    TEL 03-6380-1601
    *Japanese only
    E-mail kenpo@accenture-kenpo.jp
    Reception
    time
    Weekdays 9:30 to 12:00, 13:00 to 18:00
Procedure to Disclose, Correct and Stop Use of Personal Data

Insured parties requesting Accenture Health Insurance Society disclose, correct or stop use of personal data in its possession should fully complete and submit the stipulated Accenture Health Insurance Society form in accordance with "Handling Guidelines for Personal Data Disclosure/Correction/Cessation of Use".

Specific Procedure
  1. Obtain a "Request for Personal Data Disclosure", in the case of disclosure, or a "Request for Personal Data Correction/Cessation of Use", in the case of correction/cessation of use, from Accenture Health Insurance Society.
  2. Complete all required areas.
  3. Prepare documents for attachment. Consult with Accenture Health Insurance Society to determine documents that must be attached.
  4. Submit forms and documents to Accenture Health Insurance Society.

For the convenience of persons making requests, Accenture Health Insurance Society work to prevent such procedures from being overly burdensome.
Responses to requests, etc. will be given in writing. In the case of disclosure requests, disclosures will be made without requiring a reason for the request. However, part or all of the information may not be disclosed if such disclosure might risk a third party's property, rights or interests, or significantly interfere with the proper execution of Accenture Health Insurance Society business, or if the personal data for which disclosure was requested does not exist. In such case, the person requesting disclosure will be notified in writing without delay.

Requests for Disclosure of Medical Services Billing Statements (Receipts)

Such disclosures will be made in accordance with "Medical Expense Details Disclosure Regulations" and "Handling Guidelines for Medical Expense Details Disclosure". It is difficult for Accenture Health Insurance Society to determine whether the disclosure of medical services billing statements (receipts) would interfere with the requesting party's medical treatment. As such, Accenture Health Insurance Society will consult with the medical facility that issued the relevant receipt as to whether the disclosure of such receipts is appropriate.

Disclosure Request Fees

As a basic rule, the Society provides disclosure service free-of-charge. However, the Society will bill the requesting party for postage if a response by mail is required. Please contact the Accenture Health Insurance Society with any other concerns or questions you may have.

Society Operations Consignment

Accenture Health Insurance Society may consign normal operations to external companies as needed. However, such companies are not considered third parties to whom the provision of personal information is prohibited. In addition to concluding contracts with consignment partners concerning the handling of personal information, the Society also periodically verifies whether their handling of personal information is appropriate.

Non-Third-Party Operations Consignments
External consignments to provide medical insurance benefits
  • Reviewing medical services billing statements (receipts)
  • Medical bill analysis, data input (data entry, image processing)
  • Health insurance system-related operations
External consignments to provide health care services
  • Data entry of examination appointments, examination results
  • Services related to specific health care guidance
  • Services related to medical bill details
  • Services related to cafeteria plans
  • Services related to EAP and Mental Health
Personal information shared by Accenture Health Insurance Society and employers
  • Jointly-implemented examination results
  • Services related to health counseling
PAGE TOP